Canterbury Rehabilitation & Healthcare Center in Henrico dealing with coronavirus outbreak confirms 7 deaths


The facility has struggled with an outbreak that has sickened 41 residents in total, led to 7 confirmed deaths and two additional deaths believed to be linked to the virus

HENRICO COUNTY, Va. (WRIC) — Canterbury Rehabilitation & Healthcare Center in Henrico County confirmed Tuesday that seven of their residents have died from COVID-19.

The facility, which has struggled with an outbreak that has sickened 41 residents in total, reported two additional deaths that are believed to be linked to the virus but have yet to be confirmed. Over the past four days, the center has reported 22 new COVID-19 diagnoses.

There are 32 patients receiving treatment at Canterbury or at a regional hospital, a release said Tuesday.

The Canterbury Rehabilitation & Healthcare Center operational team again wishes to recognize the tireless efforts of our medical and nursing staff, quality assurance team, and department heads who are working around the clock to serve the people in our care. Their steadfast professionalism and dedication remain unwavering at this unprecedented time.

Our hearts go out to the families of those who have passed, and we deeply feel the loss within our community. We also recognize this is an incredibly stressful time for anyone with an elderly or infirm loved one, particularly in a group setting. While we are deeply focused on the care and protection of our residents and staff here onsite at Canterbury, we do understand that having questions answered and connecting with family members is extremely important.

Each time we contact Canterbury families we are providing them with information about the current status of the situation. The facility also has a dedicated phone line explicitly for families with questions; we have a team in place that responds as quickly as possible to those calls. Based on call volume, this is proving to be a welcomed and effective resource. We continue to encourage “virtual” visitations with loved ones by telephone or video call, email, text, or instant messaging. Canterbury has provided iPad tablets that are available to help residents and families facilitate connections. Additionally, our staff members are assisting residents who need help with their personal technology devices.

The industry-wide staffing crunch associated with COVID-19 has been a notable concern. Canterbury has temporarily doubled nursing staff wages and has contracted with several third-party staffing agencies to provide supplemental nursing staff immediately. As of Monday, staffing levels had stabilized. Staffing needs remain a daily focus at Canterbury, and we continue to work with local government, and local and national recruiters to bolster staffing as we move forward.

The safety and health of Canterbury residents and staff remain our primary concern. Despite the difficulty in obtaining personal protection equipment (PPE), Canterbury has secured and distributed PPE to all of our employees. All COVID-19 patients at Canterbury are being cared for in an isolated unit with dedicated nursing and certified nursing assistant staff. The COVID wing contains three hallways that each have a closed door with an isolation cart outside each door. Staff uses a dedicated external entrance, with shower and foot/shoe cleaning stations.

We have moved forward into testing all Canterbury staff and patients for COVID-19. We also are continually monitoring all Canterbury residents for COVID-19 symptoms, along with daily employee screenings. Those employees with respiratory symptoms or fever are prohibited from entering the facility.

We continue to work closely with local and state health departments and are taking guidance from the Centers for Disease Control (CDC) protocols to help contain further spread of the virus. Additional measures have included the implementation of an industrial cleaning service to provide full and ongoing decontamination of the facility. This includes both daily deep cleaning and the incorporation of six hydroxyl generators, which create airborne hydroxyl radicals that treat pathogens in both the air and on surfaces.

The support from our local, county and state healthcare departments, educational institutions and trade associations has been – and remains – invaluable. Ultimately, these partnerships are serving as powerful tools for bolstering the manpower, equipment and thought leadership needed to battle coronavirus. We are heartened by this united effort and hope it will serve as a teaching tool for others.”

Jeremiah Davis, Administrator, Canterbury Rehabilitation & Healthcare Center, Richmond, Va.

Canterbury Rehabilitation & Healthcare Center is located at 1776 Cambridge Dr., Richmond, VA 23238. The facility is a member of Marquis Health Services, headquartered in Brick Township, NJ.  

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