‘Complete and total chaos’: Parents sound off on new Chesterfield County bus route system


CHESTERFIELD COUNTY– Chesterfield County Public Schools’ new bus route system caused chaos for some parents during Monday afternoon’s drop off.

Parents 8News spoke with said children arrived home Monday on different busses; some were dropped off at different locations, others were taken back to school to get them on the right bus.

This comes just after a short notice that CCPS sent to parents about bus routes changing with less than two months left in the school year.

Some Chesterfield parents told 8News that it was a nightmare trying to make sure their children arrived safely Monday afternoon.

On Thursday, April,18 Reams Road Elementary School parent Brittany Revels received a letter from Chesterfield Public Schools regarding bus routes. 

“It was just total and complete chaos,” Revels said. 

The school system tells 8News the administration also sent a letter prepping parents for a change before spring break but Revels says she never received it. 

On the new system, parents can now track where buses are, according to a memo sent to drivers.

However, parents are upset with how chaotic the changes have been. Revels said her child was not dropped off at their usual spot. Instead, she said children were dropped off at the top of a nearby hill.

“When you see you all those kids come running and kind of spreading out across the street in a neighborhood that is infamous for speeding, it’s scary,” Revels said.

Revels isn’t the only parent who was concerned over the changes.

“Communication on this has been very poor,” A.M. Davis Elementary School parent Cathy Robinson said. “And as a parent, it’s really bad.”

Robinson told 8News that she didn’t receive a letter until Tuesday afternoon that her son’s bus route would change.

“[He] walked in and said he got on the wrong bus,” Robinson said. “And I said you got on the wrong bus how did you do that?” 

CCPS transportation services called Robinson to make sure her child had arrived home.

“Calling to check on my child. And I said well he’s home. And she said Oh..he made it home? Which upset me,” Robinson said.

Robinson was told by CCPS that the issues with the bus route should be fixed by Tuesday afternoon. 

On Tuesday morning, Robinson left for work. 

Her child didn’t make it to school.

She said that two buses drove by her house and didn’t stop, so her son didn’t know which one was correct.

“So he missed school,” Robinson said. “And he was reported absent. But I didn’t know until he was reported absent.”

A letter was sent to Reams Road E.S. apologizing for any issues but asks parents to make sure that their address is correct.

8News has reached out to CCPS as to why the changes are happening and when will they be fixed. 

Stay with 8News for updates.

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