‘Just hang up’: Here’s what a Social Security scam call sounds like

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RICHMOND, Va. (WRIC) — The Social Security Administration (SSA) has issued a warning regarding scammers who are trying to steal people’s money and personal information over the phone. 

The scammers pretend to be from the SSA, with some even using the administration’s national customer service number of 1-800-722-1213 or even a local SSA office number. 

In some cases, the scammer states that the SSA does not have all of your personal information on file. Other scammers claim Social Security needs additional information, so the agency can increase benefit payments, or that the SSA will terminate benefits if they do not confirm information.

Scammers even sometimes state that your SSN is at risk of being deactivated or deleted. The scammer then asks you to call a phone number to resolve the issue. 

“People should be aware that the scheme’s details may vary; however, you should avoid engaging with the caller or calling the number provided, as the caller might attempt to acquire personal information,” said SSA Public Affairs Specialist Jacqueline Weisgarber.

“Social Security employees occasionally contact people by telephone for customer-service purposes. In only a very few special situations, such as when you have business pending with us, will a Social Security employee request that the person confirm personal information over the phone,” Weisgarber added. 

The Social Security Administration said that they will never threaten or promise a Social Security benefit approval or increase in exchange for information. In those cases, the call is fraudulent, and people should just hang up.

If you receive these calls, you are asked to report the information to the Office of the Inspector General at 1-800-269-0271 or online here.

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