CHESTERFIELD COUNTY, Va. (WRIC) — Amid concerns about multiple school bus issues at the beginning of the new school year, the Chesterfield County School Board sent a message to families on Friday to apologize for the inconvenience.

In the letter to parents, which was sent to 8News, the school board explained that “too many parts of our community, Chesterfield County Public Schools’ work this week has not met expectations. Yours or ours.”

Parents and students have complained all week of late pickups, no-show buses and wrong buses showing up. 

Families demanded more communication as they felt the school district has failed in letting parents and students know of any updates regarding bus issues.  

The letter explains that the first week of school for Chesterfield County Public Schools’ “has not been a normal first week of school.” 

The board states in the letter that they don’t wish to make excuses for the mistakes and, “this has not been Chesterfield County Public Schools’ best performance.” 

The board’s letter explains that Chesterfield County Public Schools plan to have its staff members work this weekend and through next weeks “to tweak bus routes, pickup/delivery times and overcrowded buses.”  

The letter, which is signed by all members of the school board, ends with another apology to Chesterfield families.

“Again, we offer our humblest apologies. These have not been our best days; however, you have our commitment that we will continue to work hard to maintain or restore the trust you placed in us to serve your students.” 

Stay with 8News for updates.