PETERSBURG, Va. (WRIC) — Petersburg City Public Schools kicked off their virtual start to the school year Tuesday, announcing early-on that some students experienced technical issues.
The first day of Petersburg’s Virtual Academy, like many other school divisions in the area, wasn’t without challenges. Students sat eagerly in front of their Chromebooks Tuesday morning, ready for the first day of class.
But some couldn’t log in.
Then Petersburg tweeted, in part, “Dear Families – We are aware that some students are experiencing issues logging on this morning. We are working to address and solve those issues. Thank you for your understanding and support.”
8News met with Dr. Maria Pitre-Martin, the school district’s superintendent, who told 8News the start of the school day was a bit of a hectic one.
“This morning we had so many calls coming in,” Dr. Pitre-Martin said. “Some of the issues that we have seen really have to do with the ability to log in and making sure our students and families have the right credentials.”
The administration worked to quickly resolve the problem, going on to say that the help desk had an influx of calls from roughly 200 families needing assistance.
So Pitre-Martin called in back-up.
“So what type of issues are you having?” said one staff member, in what Pitre-Martin called the “War Room.” The superintendent told 8News she decided to expand the help desk staff by 10 people to help with answering calls and emails.
By lunchtime, kids were back to learning.
One issue that Petersburg Schools didn’t have to deal with: a shortage of Chromebooks. The school district was one of the first in the Richmond region to secure the electronics, so students could be equipped with the essential learning device.
Despite the early morning issues, Superintendent Pitre-Martin thanked the Petersburg community for a successful start to the school year, asking for continued patience along the way.
“The first day, we’ve seen more positives than negatives,” she said. “And we know that each day is going to get better and better.”
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