HOPEWELL, Va. (WRIC) — Around 9,500 customers in Hopewell lost water running water after the weekend ice storm. A power outage at Virginia American Water’s water treatment facility caused the loss of water service.
The company and Dominion Energy determined that the outage was caused by a transformer issue. The facility regained power on Monday afternoon.
Among the effected customers are residents of the New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods neighborhoods in Hopewell and Mulberry Woods in Prince George County.
Virginia American Water says they are working to restore water as soon as possible. Customers will still have to boil their water before consuming even after it is restored.
Bottled water was distributed today from 10 a.m. to 5 p.m. at Patrick Copeland Elementary school on Westhill Road and will be given out again tomorrow. There are also portable toilets available for use there.
The City of Hopewell released guidance for customers without water on Monday evening. The city says repairs have started and water pressure should start gradually increasing over the next “several hours.”
When water pressure returns residents will still be under the mandatory water conservation order to allow time for the entire system to be refilled. Customers are asked to hold off on washing dishes and clothes.
The city reiterates cautions from Virginia American Water that customers must continue boiling their water before drinking it, making baby formula, making ice, washing produce or brushing their teeth.
For more information on the boil advisory in place for running water, click here.