Fed up with vulnerable mail, Richmond local demands action from postal service


RICHMOND, Va. (WRIC) — In the age of security breaches and porch pirates, the safety and privacy of mail is a deep concern for residents of Richmond. 

One woman, who lives in a neighborhood along Boulevard, told 8News her mail is consistently left vulnerable and in a pile outside of her building. She says this issue has eroded her trust in the Postal Service.

“This has just got to stop,” Cynde Liffick said. Liffick said a secure entry and secure mailboxes were some of the reasons she thought her building as an attractive place to live.   

She’s been documenting her mail delivery for months, sharing photos of bundles of mail that sometimes only make it to the building’s front stoop. Liffick rarely gets her mail in her mailbox. She says she can only recall mail inside her mailbox one time since July.  

“There are checks, there are credit cards coming through there ya know a number of valuable personal information type items that are just sitting out there for anybody to take care of,” Liffick said. 

She has been taking action by making calls to consumer affairs at USPS in Richmond. 

“They were very concerned and told me they would do something and nothing happened,” Liffick explained.

She sent emails and made a complaint on the USPS website. After sharing her concerns, the complaint she made came back to her doorstep three weeks later. 

“One day the bundle was wrapped in this same form, which is the form talking about my very complaint customer details at the very top it says ‘restricted information,'” she said.  

Liffick says her mail carrier is not always the same person but her request is simple.

“I would like to see the mail in the mailboxes,” Liffick said. 

A few minutes before 8News interviewed Liffick on Tuesday, she says she spoke to the mail carrier as he delivered mail for the day. She tells 8News he claims he does not have a key to get inside the apartment building.

When 8News arrived at the building, there were USPS packages sitting outside the door.

8News reached out to USPS about Liffick’s concerns and received a message that the Postal Service is putting its, “foot to the gas” to solve this problem. 

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