‘I feel helpless’: Locals frustrated with missing mail in Richmond’s East End


RICHMOND, Va., (WRIC) — A month after the U.S. Postal Service hosted a meeting to talk about mail issues in Richmond’s East End, residents told 8News the issues aren’t getting solved. 

For some, not only isn’t mail arriving but when it does, it’s found in unlikely places. 

Neighbors are relying on each other instead of the postal service to make sure their mail makes it to their house. But some are left wondering, if and when USPS will address the issue. 

“I feel helpless because there’s not much I can do,” said Church Hill resident Paul Granger. 

For over a decade, Granger and his family have called Church Hill home. 

“Of my block, at least three of my neighbors have had that same issue of mail going regularly going to some other address,” said Granger. 

So Granger signed up for the informed delivery app through USPS. 

“You can see the number of mail pieces, the number of packages over a period of time,” said Granger. “You can also see what you are supposed to get today, yesterday.”

Over the course of the past two weeks, the app showed pictures of seven pieces of mail Granger was supposed to receive. But how many showed up?

“And I only received two of those,” said Granger. “In that was included a bill from a hospital and a check from a family member. And I never received those things.”

Just a few days ago, Granger tells me he found a piece of mail in the muddy grass along the sidewalk outside his house. 

“When I’ve used the app I haven’t seen any change or heard any response and when I use the direct form, I didn’t hear any response or see any change but asked how their service was,” said Granger.

Granger’s problems aren’t unique.

Congressman Donald McEachin hosted a town hall last month to address concerns. 8News reached out to Rep. McEachin’s office, who shared this statement from McEachin regarding the mailing issues:  

Since the town hall, my staff has contacted each of the attendees who have requested assistance with their postal delivery concerns and related issues. A member of my staff has a standing weekly call with a local USPS representative to review the status of these cases. I am thrilled that we have been able to see some small improvements. We have been able to directly update constituents with the progress or solution for their issue and will continue to work with Richmond’s USPS team to successfully ameliorate the few remaining issues. However, I know that we still have work to accomplish. My team and I will continue to work with USPS until we receive an ‘all-clear’ from our constituents”

                                                      -Congressman Donald McEachin (VA-04).

Rep. McEachin’s office told 8News they collected 50 comment cards during the meeting and USPS started investigating 16 cases. 

“I don’t know why this is happening but it is and it needs to change,” said Granger. 

Congressman McEachin’s office also told 8News he is talking with USPS at least once a week.

Of those that submitted a comment card during the meeting, the congressman’s office says mail is improved slightly for those households. 

Find 8News on TwitterFacebook, and Instagram; send your news tips to iReport8@wric.com.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

StormTracker 8

Trending Stories

More Trending Stories

Don't Miss

More Don't Miss

Local Events