Social Services finds multiple issues at Jones and Jones Assisted Living Facility


RICHMOND, Va. (WRIC) — An assisted living facility in Richmond will be forced to shut down after receiving an order of suspension from the Department of Social Services last month.

Jones $ Jones Assisted Living Facilitylocated in the 7800 block of Forest Hill Avenue, received the notice on Sept. 12. 

The facility allegedly committed violations repeatedly, including failing to properly document the residents’ medications. 

The “Notice of Summary Order of Suspension” lists allegations against the assisted living facility. You can read the full document from Social Services below. 

Some violations include:

  • Jones & Jones Assisted Living Facility allegedly failed to give immediate medical attention to a resident who later died after collapsing. Before the resident died, their caseworker called the facility to notify workers that the resident had “not been feeling well, did not eat, was breathing ‘funny’ and ‘did not look right.'” 
  • Inspectors found residents’ bed and bath linens that were not clean or maintained well (including finding brown stains, blood stains, soiled and wet sheets in rooms during an inspection on May 18, 2018). 
  • The facility failed to make sure an appropriate supply of emergency food and drinking water were provided (the report shows this was a repeat violation).

In its conclusion, Social Services stated the order of suspension and notice of intent to revoke a license, in conjunction, calls upon the immediate closure of the Jones & Jones. 

In the “Notice of Intent to Revoke a License,” Social Services lists the issues found during inspections of the facility in May and August that place “the health, safety, and welfare of residents at risk.”

Jones & Jones failed to comply with various requests to renew its provisional license and did not have a licensed administrator or an active, qualified administrator since April 24. 

The Virginia Department for Aging and Rehabilitative Services released a relocation plan in case any assisted living facility is closed in Virginia. Find 8News on TwitterFacebook, and Instagram; send your news tips to

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