GOOCHLAND, Va. (WRIC) — The Better Business Bureau (BBB) is warning of a new online retail scam. The organization says scammers are using a Goochland woman’s address to trick people into thinking her home is the online retailer’s headquarters.
“The company, Bestboro.com, came to BBB-CV’s attention two weeks ago, initially through BBB Scamtracker and multiple requests for business reports. BBB-CV complaints state products were ordered and not received. One consumer said she ordered a Yeti Tundra Cooler for $99, didn’t receive it, and learned via USPS tracking that the cooler was somehow left in her mailbox,” the organization wrote in a news release.
Consumers say the company is generating fake USPS tracking numbers. One complainant said, “Once money was paid from my PayPal account, I received an email with a USPS tracking number and it was actually a number for a product already delivered to another consumer a month prior to my purchase,” the release states.
The BBB said they’re concerned that the fake retailer is using a local Goochland woman’s Manakin-Sabot address. They are in contact with the woman, identified as Julie Quarles, who says she is frightened that her address being used, according to the BBB.
People are also finding ways to contact Quarles about their orders, thinking she is involved in the company.
“It’s just constant,” Quarles told 8News. “That’s not me. I don’t have that website.”
The invasion of privacy is alarming for Quarles, who 8News she it’s terrifying. “I want to be invisible. I don’t want people to know where I am, where I live.”
Most of what the website appears to sell swimsuits and beach accessories. “It’s another one of those online scams that people keep falling for. It’s sad but they do,” said Barry Moore, the BBB’s central Virginia office president and CEO. “If it sounds and is priced too good to be true, it’s probably not true.”
Moore said scammers are sending customers tracking numbers that have already been used, which is making people feel like their packages were already delivered.
“People were leaving me messages saying I didn’t get the adult tricycle that I ordered and I didn’t get the bicycle part that I ordered and would you please call me back,” Quarles said.
The BBB said shoppers can learn from this. “Always take the extra minute. Research the company. Type in their web address. Put in the buzz world ‘scam’ just to see what pops up,” Moore said.
The CEO noted another red flag in this instance – the company’s address is listed in Goochland but the time zone is listed as Pacific Standard Time (PST).
“Be aware and do your research,” he cautioned.
Moore added that shoppers should also keep an eye on what the company is selling. “When you’re going into it and you’re looking at beach bags, then suddenly you’re looking at canoes, you know that something’s not right here.”
“Someone chose our address out of zillions of addresses in the whole world. I’ve been victimized,” Quarles said. “It’s just weird, it’s just very very weird.”
According to investigators, Bestboro.com’s website was created on April 7 of this year and BBB has already received over 50 inquiries regarding the business.
If you’ve experienced a problem with this company, BBB recommends reporting your complaint to the FBI Internet Crime Complaint Center at www.ic3.gov and also register your experience on BBB Scamtracker and file a complaint with BBB.org.
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