CHESTERFIELD, Va. (WRIC) — A Chesterfield woman is one of the hundreds of people who have filed a complaint against an online retailer, claiming to have a Central Virginia mailing address. The site, Sneakfoot.com, claims to be an independent reseller of name-brand products, promising discounted prices on everything from Air Jordan sneakers to Louis Vuitton wallets.
Yet, customers like local resident Minah Bang say the items never arrive and all you’re left with is an empty wallet. “I think it’s a total scam,” Bang said.
A google search for wallets led Bang to the site. The reviews looked good and she saw the local address listed, so she figured it was safe.
Bang said, “The return address was not China it’s in town. So, I thought ok, it must be legit.” She ordered a wallet on March 7 and it still hasn’t arrived.
She’s tried to contact Sneakfoot.com to ask about her purchase.
“I have been emailing them, texting them, nothing happens. No reply back at all,” Bang said.
The Better Business Bureau has issued a warning about the website. Barry N. Moore President and CEO of the BBB serving Central Virginia says they have received over 7,000 inquiries and more than 450 consumer complaints.
He says, “The items never arrived, something arrived wasn’t what they ordered, they can’t get returns on their calls.”
The company claims to have a return center and mailing address in Glen Allen.
8News went to the addressed listed and found nothing but a P.O. Box inside a UPS store.
UPS told 8News, “We value the privacy of our customers and only provide customer information to postal authorities and law enforcement with appropriate documentation.”
8News called Sneakfoot.com but all we got was a voicemail and the mailbox was full.
We texted the company too but got no response. While Sneakfoot uses a Brook Road mailing address, the site is registered in Canada and the company is supposedly headquartered in Northern Ireland.
“I guess they’re kind of a global company but in fact they’re a global scam,” said Moore. He said that all over the map contact information should be a red flag.
Moore suggests, “Do your research on the company. The place to go is BBB.org. Look up the companies.”
The BBB offers the other following tips to consumers so they can avoid getting scammed:
- Be a savvy shopper. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
- Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs, or your purchase may sign you up for a monthly charge. Look for and read the fine print.
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve or to get your money back if there is a problem. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.
- Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records.
- Check the company’s profile on BBB.org. Look to see if they have a pattern of complaints or negative reviews.