‘They don’t do anything’: Colonial Heights tenants frustrated with unfixed maintenance issues

Taking Action

COLONIAL HEIGHTS, Va. (WRIC) — Tenants at the Newcastle Apartments in Colonial Heights are fed up with mold, rotting doors and ovens that don’t turn on. Concerned for their health and safety, the disgruntled residents reached out to 8News. 

“You can turn the water off and it’s still drip, drip, drip…drip, drip, drip,” said one tenant, Jeanette Denson. The mounting maintenance issues at the apartments have frustrated many people who call it home. 

“When it rains really bad, the shingles are falling off, they fly off,” Denson told 8News. “It floods when it rains.”

Another resident, Valerie Bryant, showed 8News mold growing on her ceiling and coming through the vents.

“Right up here, as you can see, it’s gotten so bad where it’s peeling the roof off and leaving a mark,” she explained. 

Bryant is concerned for her six-year-old son. 

“He has asthma and I don’t want him to be around this,” she explained. Bryant says she first alerted the property management company about it months ago. She even provided an email to prove she informed the property management company.

When asked if anyone has come by to look at her apartment since she complained, Bryant told 8News “no.” “Not even to look at it,” she told 8News. 

“They don’t do anything,” Denson said, “they don’t care.”Her front door is rotting, forcing her to take matters into her own hands. 

“I have it all taped up,” she explained. Inside Denson’s apartment, there’s peeling paint, electric issues and a hole under the sink. 

“When we moved in I told them, can you come fix this?” Denson said. 

Bryant reported issues with her oven this past summer. The gas on her stovetop works but the oven won’t heat and there is black debris shooting out of her faucet and into her tub. “I would put stuff in there to cook and it would never cook,” she said, showing 8News her oven. 

“I just feel like if I am paying my rent, why are you not coming out here and fixing things,” Bryant told 8News. “I kind of feel like we are being mistreated out here.” 

Half a dozen tenants shared similar complaints of mold, leaks and no repairs, compelling 8News to contact the property management company, KRS Holdings. 

Multiple calls to KRS Holdings were not returned but 8News was emailed a statement saying, in part, “KRS Holdings, Inc. is investigating and will take the appropriate action at the earliest possible opportunity.” 

“If I am paying this money,” Denson said, “I want this stuff fixed. I am not asking for the moon.” 

After reaching out to the Colonial Heights building inspector, 8News was informed that inspectors were just at the property reviewing another complaint that has since been fixed.

8News was also told that tenants with issues regarding the apartments are encouraged to fill out a complaint form at the building inspector’s office for a formal investigation. 

Stay with 8News for updates to this story. 

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