National internet outage impacted 911 calls across Virginia

Virginia News

HANOVER COUNTY, Va. (WRIC/Nexstar) — A nationwide internet outage impacted 911 lines across Virginia on Thursday.

Hanover County reported a 911 outage just after noon on Thursday, and it was back online just after 2:30 p.m.

Other impacted localities included:

  • Buckingham County
  • Appomattox County
  • Edford County
  • Botetourt County
  • Campbell County
  • Wythe County
  • Galax City
  • Crayson County
  • Caroll County
  • Crayson County
  • Halifax County
  • Charlotte County
  • Rockbridge County
  • Nottoway County
  • Greene County

The Richmond Department of Emergency Communications was not affected by the outages impacting other communities in Virginia. According to Communications and Marketing Analyst Karen Gill, City of Richmond Public Safety has had no disruption to services, as the center has been testing and working with its service carriers. If those in Richmond have any trouble calling 911, they may call the police non-emergency number at 804-646-5100.

Nexstar reported that the cause for the outage remains unknown. However, Akamai global content delivery network confirmed a widespread issue to its Edge DNS service.

At 12:45 p.m. ET, most impacted websites were beginning to come back online, according to Nexstar.

In a statement, Akamai said it is “aware of an emerging issue with the Edge DNS service.”

According to DownDetector, the outage is impacting PlayStation, Fidelity, FedEx, UPS, AirBNB, Home Depot, Disney, and more.

This is a developing story, stay with 8News for updates.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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